Experience

• Learning Experience Design Manager, Salesforce (2024-Present)

• Sr. Learning Experience Designer, Salesforce (2021-2024)

• Instructional Designer, Apple (2014-2021)

• Content Developer, LegalZoom (2012-2014)

• Quality Assurance Assistant, Mayo Clinic & Foundation (2008-2012)

• Instructor, Riviere English School (2005-2007)

• Tutor, Minnesota State University in Mankato (2005)

Volunteerism

• Rochester Pride (2023-2024)

Portfolio

Literature

• Forthcoming Non-Fiction Book, under development

• Poetry, “Toasts,” Smashwords, 2013

• Novella, “Oneironauts,” Smashwords, 2012

• Flash Prose, “July Fourth, 1969,” Gloom Cupboard, Issue One, 2008

• Novel Excerpt, “End of the Board,” Slurve Magazine, Issue One, 2007

• Flash Prose, “Give a Bum a Quarter,” S.L.A.M. – Student Literary Arts Magazine, Third Edition, Fall 2004

• Poem, “Significance,” Blue Earth Review, Volume One, Spring 2004

• Short Prose, “The Unchaining,” Yellowjacket Review, Volume Two, Spring 2003

• Poems, “First-Form Validity,” and “Kitchen King,” Yellowjacket Review, Volume One, Spring 2002

Photography

• Gratitude

Public-facing eLearning

MayoAccess® Online Training Modules: Richard developed the following eLearning modules in coordination with the MayoAccess technology teams and Mayo Education department.

• Closing a Batch in MayoAccess

• How to Search for Patient Results in MayoAccess

• Ordering a Test in MayoAccess

Public-facing Technical Writing

LegalZoom Find an Answer Resource: Richard facilitated initial review of customer-facing knowledge base articles, managed legal and marketing review, and published copy to the web.

Inquiries